Worst customer service s****s

Worst customer service ever called first they added extra charges to my account then I asked them to downgrade they provided me with a balance of R520 for the new month paid this on time and they disconnected my service it took 4 calls beige someone helped me everytime I explained to someone they put me on hold and cut the line.. worst ever service from multi choice and a huge water of money it cost money to call you guys and you don't offer call backs I've asked before to ring back if the line cuts and was fobbed off and told we don't do that I don't know what kind of training for you send your people for but your level of service is honestly disgusting