1 reviews | Active since Dec 2014
Worst customer service or treatment!
<p>I was so disappointed with Multi choice for declining to offer me a price lock up deal of R949 per month for 24 months. I was phoned by your consultant Vincent and we went through a very long process of which after that I was informed "I do not qualify " for such a deal. I mean really? I'm currently paying for your premium offer an amount of +- R844 per month and have never skipped a month in paying for such. Multi-choice has been milking me for all these years and no payment was ever skipped. Why is it an issue now when I'm applying for a price lock up. The Consultant Vincent had the audacity not to even tell me why you guys are declining my application. I'm going to close an account that I've with DSTV and sell the HD decoder that I've as I feel used like a ****** by Multi-choice! It was a okay for you guys to receive your monthly premium and is now an issue when I'm applying for a price lock up. I would hire some of your movies in some months that means per month I'll make multi-choice richer with an amount of R+-R900.00. As far as I'm concerned I've a reasonably good credit record and would like to know why you decline my price lock up application? In simple terms Multichoise is saying I do not qualify to have their decoder and I would like them to cancell my account if that is the case. I can't be a good enough customer only when it suits Multichoice. I can guarantee you that you will kiss by business goodbye with this behaviour. I did escalate the matter to Multichoice last week already and to date I haven't received any feedback except automated e-mails confirming receipt of my complain or e-mail. I'm so disappointed with the customer service division of Multichoice as this is a sign of arrogance due to their monopoly. They don't take us as customers serious simply.</p> <p><br />I'll definitely close my premium account if you guys are ducking and diving again!</p> <p><br />Regards,</p>
Dear Raphuti
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Dear Raphuti
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Dear Raphuti
We sorry to hear of the disappointment you experienced when applying for the PriceLock deal. Your enquiry has been referred to our PriceLock department for urgent assistance, they will contact you directly with your concerns as soon as possible.
Thank you for your invaluable support.
Regards
Elna
Dear Raphuti
We sorry to hear of the disappointment you experienced when applying for the PriceLock deal. Your enquiry has been referred to our PriceLock department for urgent assistance, they will contact you directly with your concerns as soon as possible.
Thank you for your invaluable support.
Regards
Elna
I'm disgusted at DSTV on how they handled my compliant this far. It is a clear sign of arrogance from the company as I previously alleged. I received the following feedback to date after having filed my complaint on this website:
Dear Raphuti
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Dear Raphuti
We sorry to hear of the disappointment you experienced when applying for the PriceLock deal. Your enquiry has been referred to our PriceLock department for urgent assistance; they will contact you directly with your concerns as soon as possible.
Thank you for your invaluable support.
Regards
Elna
The 1st response was to acknowledge receipt of my complaint and the second being to give an assurance that some will deal with it. It was a pure fallacy as to date my matter isn't resolved. I got a call from an Agent on Saturday the 20th August 2016. The Agent requested me to send a letter requesting that I being given reasons why my application for price lock up was declined. Why should I explain for me to get feedback from DSTV’s own decision on me? I mean really, it is my profile after all and I'm the account holder, I've every right to know why I've been declined and challenge such if I feel it is unfair or the decision has no ground or basis. For heaven sake, on my complaint I'm very specific. I want DSTV to spell it out for me why they think I don't deserve their price lock offering. They claim to be customer centric and I feel that is not the case given my experience to date. It has being almost 7 days after I've logged my complaint and haven't received a feedback. It is shocking that such a Multinational company can't even manage to follow through on a mere customer complaint. I can't wait to see other role players aggressively entering into this pay TV space as DSTV is holding us Customers to ransom due to their monopoly. I hope this time around I'll get a direct answer from DSTV!
I'm disgusted at DSTV on how they handled my compliant this far. It is a clear sign of arrogance from the company as I previously alleged. I received the following feedback to date after having filed my complaint on this website:
Dear Raphuti
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Dear Raphuti
We sorry to hear of the disappointment you experienced when applying for the PriceLock deal. Your enquiry has been referred to our PriceLock department for urgent assistance; they will contact you directly with your concerns as soon as possible.
Thank you for your invaluable support.
Regards
Elna
The 1st response was to acknowledge receipt of my complaint and the second being to give an assurance that some will deal with it. It was a pure fallacy as to date my matter isn't resolved. I got a call from an Agent on Saturday the 20th August 2016. The Agent requested me to send a letter requesting that I being given reasons why my application for price lock up was declined. Why should I explain for me to get feedback from DSTV’s own decision on me? I mean really, it is my profile after all and I'm the account holder, I've every right to know why I've been declined and challenge such if I feel it is unfair or the decision has no ground or basis. For heaven sake, on my complaint I'm very specific. I want DSTV to spell it out for me why they think I don't deserve their price lock offering. They claim to be customer centric and I feel that is not the case given my experience to date. It has being almost 7 days after I've logged my complaint and haven't received a feedback. It is shocking that such a Multinational company can't even manage to follow through on a mere customer complaint. I can't wait to see other role players aggressively entering into this pay TV space as DSTV is holding us Customers to ransom due to their monopoly. I hope this time around I'll get a direct answer from DSTV!