Worst customer service- Multichoice

I request DSTV to activate my Walka 7 about 3 weeks ago which they did but it only had signal for 1 day. Thereafter it was only promises that it would be fine, just to discover that it was not so and had to phone again. I phoned the call centre 10 times the last 3 weeks, spend 163 minutes altogether on the phone, tried their ****ty website 5 times without any progress. I sent 5 emails to customer service without them sorting out my problem. I was promised 4 times that my complaint was escalated and that a consultant will call me back, needless to say, I am still waiting.<br> We pay a small house full of money of this type of service, ridiculous!!! Where may we lodge a complaint against the company, isn't there some ombud or higher body?<br> Thank you<br> Pieter