Worst customer service known to any service provider

The worst customer service as usual from the Call Centre. I have been on hold for 25 mins and counting with the rudest Call Centre agent that I have ever come across. Honestly at this point DSTV should just pack it in. Your agents are rude and less than helpful. Nevermind that this now 27 min Call is a follow up to a query that was never resolved. The way your call centre agents don't care about our queries it is very clear that there are no KPIs in place to adequately measure query resolution or the amount of hang ups once a call centre agent has taken a call. Just horrible. Honestly I actually dread calling in to you people. It's now been 30mins in case that even matters. If I could cancel this Price Lock today I would and just throw the whole decoder away