Worst customer service in world

I called Dstv a few weeks ago caused I moved into a new place to assist me to setup my decoder cause it had a error message so the consultant advised me to take out extra view to assist me with a secondary decoder for extra view at R110 which I informed him that I have contract for 24months. On the 20 July I spoke to a consultant named Lonba Gwala for over 20 minutes who couldn't help me asked for manager to help out but he assisted she can't help as she is busy with other consultant but he kept on putting me on hold to speak to her (Princess) I don't understand how she was busy with other consultants but he continuesly went to her for help So she said she will call me back after a hour, I don't know why we still support Dstv as they can't even resolve a query