Worst customer service in South Africa

Item: DStv (MultiChoice)
Rating: 1
Author: Martyn K

Your website is terrible. Your customer service agents are the worst. You are not even able to reconnect a streaming service after two days of contacting you. And the way your agents ignore your customers on livechat shows why you are loosing business daily. Worst service in South Africa.

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

08 Jul 2023, 15:20

Hi Martyn,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

DStv (MultiChoice)'s reply08 Jul 2023, 15:20

Official

Hi Martyn,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

Martyn K's updateReviewer Update

08 Jul 2023, 15:22

You should have a look at the screenshots of your chat agents just ignoring your customers.

I paid for a service yesterday and you still cannot help me get connected after i have spent at least an hour communicating with you agents over chat and calls

Martyn K's update08 Jul 2023, 15:22

Reviewer Update