Worst customer service in South Africa

Why cant I give a zero rating? Another good example of a great company falling apart due to poor quality of staff and customer service. Tried 6 times to change ownership of a decoder and to transfer the account and payment details from a deceased estate to the beneficiary (husband and wife). Submitted all the docs three times (first time on 17 July) and called them 6 times, but no one can sort it out. Got disconnected all 6 times after 10 minute and no one called me back to complete the transfer. This is a **** company and if it wasn't for the sport channels, they would have been long long like a SABC version 2.0.... I want to give you my money each month vs not getting any money when the deceased bank account is closed next week, and still there is no urgency to sign up a new client. One of SA's best inventions was M-Net which was something to be proud of, now it is also broken and we all know why... They don't even bother to respond to HP posts... so PR department also broken...