worst customer service in history

On Sturday morning 20 January 2024 I vistited Multichoice branches in Wynberg Cape Town to pay my account of R700... that has been giving me problems of being switched on and off when ever they feel like, amounts that just dont make sense that I had to pay numerous times to have it activated.. call center agents telling me theres no amounts due it will be activated until I decided to go the the branch because my account was still off... when I got there I didnt even want to explain my issue I just asked the lady to pull my account and tell me what needs to be done she advised I must pay R700 to activate the account.. And I did only to find out that this woman actually processed R7000 instead of R700.... "lord take me".... So we escalated the matter and was told to send my bankstatement ,ID docs on monday and that the funds should reflect shortly.... Im now being called by a call centre agent telling me that the money was only processed today and it will take 14days... Im not satisfied an EFT takes 3working days to reflect when its been processed.. it is clear that this issue hasnt been resloved because today Im still getting calls telling me they have acknowledged the error I must send documents which I have been sending... and keep in mind it was an error that was done by the cashier at their tills not me... it seems as if Im the one who is being difficult and all I want is my money back