worst Customer service from DSTV

The experience I have been having with dstv for the past 3 months is unacceptable. 1stly the agents on the chat options give you incorrect information and add on subscriptions which you're made to believe that it is part of a price lock. You keep complaining and the bill keeps pilling up each time. I contacted to call centre spoke to Zandile Mpondo and still no feedback. I went online of their platform and still was **** to on my pricelock. I further sent an email to their customer care department which is *** I received a reference and was informed in 24 hours, it's been over that time period. Dstv's customer service has deteriorated and it is upsetting that I am being billed for things that where falsely advertised as part of the price lock combo I signed up for. This company is frustrating me and this is a contract and is affecting my itc. Infact I want to cancel it