Worst customer service from an agent

If there was an option for a zero star I would give it, I had the worst customer service experience just now. I called in on the 18/01/2021 Just around 21:00 and got Lynnique to "assist" me. I did everything asked then she told me that she will put me on hold to get my father's account sorted, I swear I had to hold for more than 10 minutes if not more. She didn't have any courtesy to get back to me and let me know that she is still busy or something, that was just rude. She probably wanted to me run out of airtime since I did mention that it might run off. I know all these tricks too well since I have been working in customer service all my life. If possible, Lynnique needs to be reprimanded and get penalized on QA for this call. Please do a call retrieval on this inter-action for ID number:*** and ***.....I called from: *** and my name is Lerato. I would appreciate it if anyone could get back to me and let me know what steps have been taken regarding this.