Worst Customer service

I called DSTV twice to confirm what I would be charged if I paid for 2 DSTV decoders at 2 separate homes as I previously had an explora witb Xtra-View at my old address. I was advised on both occasions that my current premium would go unchanged. I explained to them that the decocoders are at 2 different houses that was the reasons for my calls, prior to going out and purchasing a second decoder. I called to make sure If I would incur additional charges of which noth agents I spoke to confirmed I won't.

So I went ahead and purchased a decoder for my new place. It was installed. I called DSTV to advise that it's not working as there is no primary decoder, that's when I get advised that I need to pay for another package. I dealt with Mohammed Aniff and Mbalenhle Mtshali. Both not trying to understand my frustration and to top it off I ended up being muted, basically them pretending that the call cut. I then called back of which I spoke to Vuyi or someone with a similar name who has put me on hold for more than 30 minutes saying her manager will speak to me shortly, but no answer what so ever.

Their service is beyond pathetic to say the least and they have no customer service s****s what so ever.