Worst customer service experience ever unprofessional and unskilled consultants

I upgraded my package and my DSTV now app was not showing the upgraded package I called the call center a Consultant told me to settings unlink and relink the profile I then went on the Chat function on wats app and it said a consultant will constant me my understanding a chat function is immediate assistance not waiting 30minutes later for a response I called the call center again spoke to a lady told her the issue and she said uninstall the DSTV app on my fone which I did I told her wait as I know how terrible and long I have to wait for assistance she just routed my call back to the call center by then a agent started chatting on wtz app and again explained the problem same feedback as 1st consultant unlink and relink i sent screenshots to show them my app doesnt have that on managed account then the consultant sent me a link and said try the link provided didnt work ,I asked the consultant if the couldn't help agent said unfortunately not Which to me is very unprofessional 1st you say unlink and relink without checking what kind of error not knowing weather your customer is on the same page very unprofessional teams used you will say regrettably not then agent gave me another link which i logged in still insisting to go under settings and check which its not there it is sad that the staff of DSTV is not educated as to how they system works no knowledge or troubleshooting or even checking on they system what other options a customer can find what they navigating on .I then navigated myself and found it under update sign in details it shows DSTV package which you can unlink and relink profile I advised the consultant that for future they should know how to navigate and the consultant just left the chat which is totally unprofessional after almost 30minutes waiting to chat and 2calls later I navigated this myself .What is the point of your Chat if you have high volumes accommodate or more staff to be on upskill your call center agents not to give different solutions and cutting the call not checking if customer as been sorted .