Worst Customer Service experience EVER

<p> 2 weeks and 5 calls later, my finance query with Multichoice still not resolved, it all started on the 8 of June when I received an SMS with my services being suspended, I then called the contact centre to enquire and I was told of the R884 outstanding amount payable, I then requested for an ADHOC payment to be processed agains my bank account, a week later the payemt had not gone through and the services were suspended again.</p> <p> </p> <p>I called again on the 13th and spoke to Smangele who promised to process the ADHOC payment the following day, again that did not happen and my account again suspended, I called on Sa****ay the 18th of June and spoke to a Supervisor named Refilwe who could not be of any assistance and kept referring to the systems being off line, I then instrcuted her that I will do an EFT of the amount that has now gone up to R963.03 due to reconnection fees charged whenever the services were suspended due to a bunch of incompetence agents, to which she provided the banjing details and I immediately made the payment and an hour later my services were reconnected.</p> <p> </p> <p>This morning I woke up to an SMS of a debit of R928 from multichoice with ref#: M-Choice Mcadhoc189, I then called the centre again and got through to Nomfundo, the worst of all 4 I spoke to previously, she sounded very absent and disinterested on the call, kept me holding for 8 minutes when I demanded to speak to a Supervisor, only to come back and tell me that he's not available.</p> <p> </p> <p>Shocking service for the past 2 weeks, that lead to a whole lot of inconvinience, telephone costs incurred, reconnection fees incurred and finally an unauthorised debit order on the 21st of JUNE to an amount of R928.</p> <p> </p> <p>Ephraim Swele</p> <p>Account number: ********** 3</p>