1 reviews | Active since Jul 2016
Worst customer service experience
Had the worst experience with Multi choice, every week my service is disconnected atleast twice, when I call their call center all they say is that that have escalated to their billing department and I will receive feedback within 24-48 hrs and to date I have not received feedback from them. Today I called and kept on hold for over 30 minutes and they hanged up on me after keeping me on the phone for over 30 minutes, called them again same thing happened 15 minutes into the call. They have failed to resolve a billing issue from the 29th of June, today it’s the 14th of July no response or feedback has been received. Their call center agents are the worst, how can you keep someone on hold for a continuous 30 minutes? No expiation whatsoever!!!
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
please note that my service was disconnected for the month of May and June 2020, why am I now required to pay for a service I did not enjoy? I paid R680 on 29.06.2020 for the month of July, I have raised this issue multiple times with your call center agents. I am disappointed that you were unable to pick this up from your records, I am still waiting for your price lock department to get back to me regarding this issue which was first raised on 29.06.2020 and to date there is no resolution.
Looking forward to your speedy response and resolution.
please note that my service was disconnected for the month of May and June 2020, why am I now required to pay for a service I did not enjoy? I paid R680 on 29.06.2020 for the month of July, I have raised this issue multiple times with your call center agents. I am disappointed that you were unable to pick this up from your records, I am still waiting for your price lock department to get back to me regarding this issue which was first raised on 29.06.2020 and to date there is no resolution.
Looking forward to your speedy response and resolution.