Worst customer service ever experienced

The amount of terrible customer service I received is beyond comprehension. I have two decoders under my name and payment is allocated to the non working one but no one from the call centre is able to sort that out I'm now two days disconnected I have made calls three times last night promised twice that a manager would call and guess what it's a brand new day no one has bothered. The amount of inconsistency within the agents is amazing as far as I'm concerned they need more training.

1. Call center agent promises a customer a call back by the manager at a set time and that never conspired ( lying blatantly to a paying customer is non ethical) 2. Call centre agent assuring you that they are on the matter and apologises on the inconvenience then nothing happens after holding on for no less than 15mins with your airtime is beyond frustrating in these trying times 3. Multichoice has lost a loyal customer from the interactions I had last night with no solution to date no one actually wants to own to the matter and work on it till completion for customer satisfaction there's no first time resolution in this company none whatsoever