WORST CUSTOMER SERVICE EVER

several messages via social media (still ignored) emails (still not answered), Online chat via DSTV website (three times) two Hello Peter complaints and a lengthy phone call as a last resort to Multichoice (55 minutes) to get to resolve the issue. WHY IS IT SO HARD TO RENEW A CONTRACT?? All this and we get debited almost R 300 more than the usual debit order. We have been DSTV customers since the MNET DECODERS DAYS!! I have requested one month FREE subscription for all the inconvenience, frustration and incompetence I have experienced and of course a credit on the OVER CHARGE. FYI, I have been trying to renew the contract since OCTOBER!!