Worst customer service ever and rude, unhelpful and disrespectful agents

I wanted to join DSTV as a streaming client for my mom's TV, but their website is extremely confusing. I created a profile and entered all my details. I thought that the only way to see the channels on offer for the Family package was to click on "buy" and eventually saw that I'd prefer the Access package, but when I wanted to select it, I saw that I'm now on the family package and that I'll be billed 30 days from now. I have not even veen requested to give my billing or card details and one of the reasons I was under the impression that we've not selected a package yet. I've been online with their chat facility and their agent who is most unhelpful and basically told me to downgrade as I will be billed for the Family package, irrespective of my mom not even having accessed it yet and it being an honest mistake. I told this unhelpful agent to call me abd he refused and kept giving me the same advice to go online and downgrade. I told him that his name will go onto the hellopeter complaint and he rep**** "GREAT". Well, thank you for nothing and we'll have to look at other options for my mom as DSTV is obviously not interested in our business. My reference or account details ***