VJ
Vonita J
1 reviews | Active since May 2021
05 May 2021, 18:41
WORST CUSTOMER SERVICE EVER!!!!
This review is not even worth that 1 star. I have been trying tirelessly to rectify a billing error on my Multichoice account where I am incorrectly being billed twice for my monthly access fee. After numerous phone calls, long waits holding on, being put on hold and calls being dropped in my ear im becoming highly agrivated. This is the worst customer service I've ever experienced. I spoke to a team leader on one call who proudly told me the problem has been resolved and my billing has been rectified. To my horror when my debit order went off NOTHING has been rectified. I am at a loss as what to do who who to turn for assistance!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
05 May 2021, 20:02Hi Vonita Jacobs,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply05 May 2021, 20:02
Official
Hi Vonita Jacobs,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
VJ
Vonita J's updateReviewer Update
05 May 2021, 20:29No holding my breathe honestly. You guys are useless and have no sense of customer service!
VJ
Vonita J's update05 May 2021, 20:29
Reviewer Update
No holding my breathe honestly. You guys are useless and have no sense of customer service!