Worst customer service ever!!

I have never experienced a more frustrating and annoying procedure for communication,feedback and escalations. This query is since the 10th of October 2021!!!!! After almost 3 months of endless phone calls, emails, help service and logging a complaint. I have still not have my issue resolved! !This is upsetting annoying and frustrating and the staff I have spoken to nobody bothers to call me back and give feedback.

I have contacted various call agents, including Ntokozo and Tshipiso M who promised to escalate my query to their team leader Goodwill. This was yesterday morning 1st December 2021 and to date no call or even an email from anyone including the team leader! This is the norm for DSTV, nobody responds!!

My reference number: ***1. Escalations ref: #INC-880877.

MULTICHOICE service is terrible and clearly your agents require serious training with regards to query resolutions and client service. It is not the first time that I have experienced this terrible service and many other Multichoice clients I have spoken to many people who have said they experienced the worst client service from your agents and that your rewards are endless problems instead. On numerous occasions when calling your call centre, I have to wait 30 minutes to over an hour for a call to be answered. Emails seem to be even worse, no feedback for a month, only when you the client followsup, then they want to apologize!