LH
Lynn H

1 reviews | Active since Jul 2011

05 Aug 2023, 22:01

WORST CUSTOMER SERVICE EVER!

The most appalling customer service! We’ve had endless problems with our DSTV. . Three decoders all doing the same thing? Ticks not showing on catch up. Not an installation issue it’s A MULTICHOICE issue. I had an installer check and all is in order! One decoder has been exchanged twice! That’s two trips to Randburg! I have an ultra Explora, suddenly all content that was downloaded disappeared! Decoders are all being reset to channel 100 almost daily?? Why? Catch up episodes disappear and reappear? Rewind live tv jumps forward on my ultra decoder! What’s more the CONTRACT you insisted we take out WITH NO INCREASES and includes Disney + has now increased from R1118 a month to R 1153??? Never mind the initial quote of R 913.00 PM which was never honored! As for Disney + quality? Streaming is ****! Netfliks and Prime do not do what Disney does. What’s more, why is Disney plus not available on a smart TV?? So we pay for it and but only one of us with the Explora decoder can make use of it? I have repeatedly tweeted the DSTV social media team going 3 weeks now. NOT ONE RESPONSE!! Nothing! No one seems to be concerned about the appalling customer service! Not on the feed or DMs! I EXPECT A RESPONSE!

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Aug 2023, 22:15
Official
Hi Lynn Hoff, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
LH
Lynn H's update08 Aug 2023, 20:28
Reviewer Update
Yeah! Still waiting for a response! Social media are not bothered!! This is absolutely disgusting customer service for a company that charges over R 1000 a month for a service! This is considered a LUXURY service so great customer care/service is expected at ALL TIMES!
My decoder still set’s itself back to dish 100! DAILY! Should I mention the shocking quality of Disney plus??
You will need to do MUCH BETTER! Automated responses are a cop out! And trust me, if I do have to come to Randburg, it will not be very nice!