1 reviews | Active since Nov 2016

29 Nov 2016, 17:52

Worst Customer service ever!!!

<p>This company is a joke, customer services is non existant. Called to organise for an installation and i was told to sms my address to some cell number, and the installer will call me back, and nothing. <br /> <br />Called back to find out what is happening with booking and i was told the installers will contact me an hour before coming to me. Still nithing. I followed up again and agin and in the end i was told that there is no details about my booking and gave me more cell numbers and landlines to call and in the end i was not helped.<br /> <br />I told them that i was going to report this matter to Multichoice as their service sucks and the response was "ok" and hung up.<br /> <br />Pathetic!!!!</p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Nov 2016, 08:19
Official

Dear Sifiso

We acknowledge receiving your query. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

's update01 Dec 2016, 21:29
Reviewer Update

Hi Elna

Thank you for your quick response, my problem was never with DSTV but the installer.

Thank you for sorting me out.

Great service as always.

Morris Installers did a good job too in a short period of time .

DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Dec 2016, 13:58
Official

Hi Sfiso

You're welcome