Worst customer service

I regret taking the dstv procelock plan.

I took the dstv procelock plan in mid July and it was not installed until the 30th of July. When it was installed I was told that the catch up feature will work after 48hrs. 48hrs past and the catch feature was still not working. When I call they told me that I must add R100 to the have catch up which is ridiculous because I was told that the price Lock included catch up. 15days later I still have not had this issue resolved. I am given step of resetting the decoder which have not resolved my issue.

The second problem and complain I lodged with also no resolution or way forward is the subscription fee. When I took out the plan I told them to debit me on the 25th of every month. Since I only activated my subscription on the 30th I figured that my first installment will be on the 25th of August to my surprise this was not the case my subscription was suspended and I expected to pay the subscription on the 14th even though my monthly payment is the 24th.

I called dstv and sent emails to understand why my subscription was cancelled and I am not getting any explanation it seems as though know one knows what is going on and all they do is tell you what the system says I dont care about the system I want an answer as to why my subscription was suspended days before the agreed debit date. The way they are so *********** one of their agents put me on mute because he could not give me answers or a resolution.

If it was not for my family I would really just cancel this subscription and carry on with Netflix. I regret taking this plan because wow dealing with Dstv is an extreme sport. Their services is worse than government services maybe they are secretly owned by the state.