Worst customer service. Constant delivery issues

Been speaking to a customer service consultant tobekha and she’s been saying she’ll handle the escalation but has been call avoiding and very rude by faking microphone issues we’ve been on the line for almost a hour trying to get them to sort out my delivery issue with Ram they’ve been back and forth stating the problem is one or the other but not sorting the issue. They can’t even send the proper proof of the escalation but left me on hold for more than 20 minutes just to say the supervisor is not on the floor but will call me back. Running a joke customer service centre for such a big brand