Worst customer service

The worst customer service goes to this company. I complained about my DSTV now app not working but instead I was told I didn’t pay my subscription which I have confirmed that I did. My decoder is fine but my app isn’t showing all channels . I share the same initials with my sister and we’re not on the same package but your agents messed up my account and no one is even making an effort to help. This is honestly pathetic