Worst customer service and experience ever

My decoder just got disconnected for some unknown reason (probably because their broken WhatsApp bot mistakenly did something). I've been trying to "self service" myself online and on WhatsApp to get my decoder reconnected by was unsuccessful. I tried to call their call centre but every menu option redirects you back to their website or useless WhatsApp bot. I then took to Twitter to complain and after several tweets and DMs there has been absolutely no assistance other than repeatedly asking for my ID number. What kind of useless customer service is this?? How are you guys still operating as a business? Can someone just call me for goodness sake to resolve this simple issue??????