Worst Customer Service

I so wish Hello Peter had negative 5 star to rate a company, that’s what I will rate Dstv (MultiChoice). I have never experienced such useless and not helpful service provider like Dstv (MultiChoice). If you can’t provide proper customer care, you might as well close because your customer care centre doesn’t care about their customers. You are too good at wanting money from people but when you have help the customers its totally different story.

I have been having the say issue with a debit order that was reversed but according to the bank and the statements from the bank, they was never a debit order that was reversed on the 17 January 2022. Initially I was told that I owe DSTV R449.31, and when complaint on Hello Peter, a call agent called me on Wednesday 19 January 2022 and he told me "We will investigate the issue and get back to you, our finance department made a mistake but, in the meantime, we will turn on your viewing". On Saturday 22 January 2022, my viewing my switch off and I received an SMS saying I owe DSTV R831.61. I then called the call centre, and I was told I reversed a debit order today "On Saturday 22 January 2022". Am at the point where I now want to cancel my subscription because I can't deal with them anymore.

Today Monday 24 January 2022, I called Dstv (MultiChoice), and they can’t help me because the system is offline. I need to go to their offices, "maybe they will be able to help me", that’s what I was told.

I give up with Dstv (MultiChoice) customer care.