1 reviews | Active since Mar 2016
Worst Customer Service
On 01 February 2016 we sent the sms to subscribe to Multi Choice's new deal they are currently advertising, send a sms and get a Explorer for R899 a month for 2 years. After not hearing anything for 2 weeks we phoned them back. They explained that they are missing banking details, why could they not phone us to let us know!! After they gave us an email address we sent everything they required, payslips with banking details, id copies, proof of residents etc. After another week we again had to phone THEM back to find out why nothing is happening, again they said that they are missing some of our information. We asked to speak to a manager or supervisor who advised us that this is happening regularly and that department loses paper work and information all the time. She gave us her email address and asked to please resend all our information she will get back to us. She then phoned us back later that day to say she received our information and she will again phone us back on Monday with more info. It is Tuesday afternoon we have not heard anything! It has been exactly 1 month since we app**** to Multi Choice, we have not received anything except disgusting poor customer service!!!!
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert