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Ismael S
1 reviews | Active since Oct 2022
11 Jan 2025, 14:27
Worst customer service
Going to MultiChoice in Goodwood was the worst experience. The building was relatively empty. Tickets went extremely slow. A number was called every 15 minutes.
The waiting time to get helped us absurd. Waiting 2 hours+ to get helped for a simple thing. If their over priced packages and repetitive content was not enough their customer service is also pathetic
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
11 Jan 2025, 14:31Hi Ismael,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply11 Jan 2025, 14:31
Official
Hi Ismael,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
IS
Ismael S's updateReviewer Update
12 Jan 2025, 13:32The other issue was when I eventually got to the counter I just wanted to buy an item. After waiting over 2 hours getting to the counter eventually and requesting the item I wanted to purchase the agent I was dealing with was too busy trying to sell me insurance and trying to get me to sign up for a new package. Lengthening the progress even more. It's quite pathetic that your ticketing system does not seperate purchases (which does not take long) to technical queries and account queries etc.
IS
Ismael S's update12 Jan 2025, 13:32
Reviewer Update
The other issue was when I eventually got to the counter I just wanted to buy an item. After waiting over 2 hours getting to the counter eventually and requesting the item I wanted to purchase the agent I was dealing with was too busy trying to sell me insurance and trying to get me to sign up for a new package. Lengthening the progress even more. It's quite pathetic that your ticketing system does not seperate purchases (which does not take long) to technical queries and account queries etc.