Worst customer service

I have been paying them for their data packages the load the incorrect data logged a query got escalated 5times still unresolved paying the insurance but you can't utilize the in service benefit am struggling to use my pvr for 6months now which I've been paying each time I go to their branched they don't have stock telling me I must call them to check stock which I did but when I got there they said they don't have now I must be running around looking for a branch that has mind you I use money to pay for the transport n I pay the decoder in time the service is just bad the worst actually the consultants aren't able to assist with anything ***4 ref number still unresolved I need my refunds .