Worst Customer Service

I am so disgusted with the service , i am absolutely cannot understand how a company after 2 bad reviews can still make empty promises about giving me feedback and taking responsibility. everytime i post a reciew on this site Sandile Mathonsi will respond and give and the ususal i will invesitgate and give feedback. the last email was on the 24h of October and still no feedback and its been almost three weeks, i would like someone from management to take some resposibility and contact me.