Worst Customer service

I don't understand why I must jump through so many hurdles to be helped by dstv. I got a new decoder and a new smartcard with it. I want to link it with my account but the call centre is useless, I have emailed, tweeted and Facebooked dstv the entire day and still nothing. To say I am dissapointed would be an understatement. No regards for customer service at all. What upsets me the most is when I went to the dstv store today they didn't tell me about the linking part. A whole day wasted trying to sort this out and still nothing