Worst Customer Experience/DStv (MultiChoice)

I am not one to complain, however to date, I can mark my Dstv/Multichoice customer experience, the worst. I have once worked for the company and I am very fami**** with customer service operations. what i got from the consultants i spoke to were lies and empty promises.

After being upgraded to a package i did not request for, informed incorrectly about the prorate. I called in again requesting that they put me on the package i requested for. Consultant insisted that they unable to do that until they found out what happened. meanwhile they still billing me for a package i did not request for and did not receive any feedback, most importantly, unable to even pay whatever maybe due since the billing is incorrect.

In a nutshell, I had to call Multichoice several more times, with empty promises from both the consultants and team leaders/supervisors, all calls were nothing less than 30/20 minutes. Using the same amount of Airtime that could have contributed major in whatever amount i had to pay. To date no one even called back.