Worst customer experience

My name is Mashudu *** I called initially on the 12th of May 2022 to order the DStv compact plus -400GB data for R849 per month x24. On the 19th I was told the application was successful and I should wait for delivery which takes 7-14 days. After a week or so the delivery guy came with a router only and I asked the guy to take it back as the decoder was not with the router and I can’t use a router without a decoder. Three months later I haven’t received my package…I called earlier this month and I spoke to Nandi Sithole she told me she would escalate the issue she gave me a reference number ***-i14 I should expect feedback within 24-48hrs but that did not happen I had to call in on the 19th of July to follow up with the case the agent gave me a courier number Courier- *** Sales ID-*** and said my package is with them when I called this number I was told they do not deal with delivery and packages. I then called again today spoke to a gentleman named Sibonelo Masuku and the call reference *** he told me he can’t seem to see anything on the system I have to start again with my query I then asked to speak to his supervisor or manager he told me none of them are available they can’t come to attend my complaint the team leader name I was given is Mr Tshunaiken the worst customer service I have experienced three months without watching tv because of *********** people