Worst customer care and incompotent systems!!!

Absolutely the worst company ever. Their systems are a complete mess. Their staff have no knowledge to fix anything. We ordered the new Price lock in the beginning of the month. They offered us a second decoder for R49 a month. On the 7 th of July one decoder was delivered. We phoned to activate. We are still waiting for the other decoder! This morning I phoned because the services have been deactivated. I was then told that this is not the price lock package, that that decoder has not been delivered yet and that I would need to pay immediately to have all services switched on. But I am not getting any service from these people! We still do not have the correct set up! And there is no assistance from their call center! ALL THEY CAN DO IS EXCALATE THE PROBLEM! WHO THE HELL ARE THEY ESCALATING IT TOO! Come fetch your **** and we will go the internet route! Terrible service!!!