Worst CS experienced in a long time

I specifically had my service suspended for a reason,which was done and continued for a few months.suddenly my bank account was debited in Sep without my concern,and while the service was still suspended.I contacted Multichoice CS centre for them to refund me, and I was told that I needed to provide certified docs,etc.such a huge inconvenience for their error,where i eventually went to bank and had the debit order reversed.I then specifically asked them to remove my banking details from their system in order to avoid such an error from happening again.Wow,the same thing happened again in Oct.I spoke to a CS consultant named Ensly,who wouldn't even try to go the extra mile to rectify their error and save me the inconvenience as a client,and just said that i'll have to wait for 11 working days or leave work and go to the bank again to fix their error.I then asked to speak to a manager names Kagiso Shonolekae,who promised to have this resolved within 3days at the latest.It's almost 3weeks with no response to my follow up e-mail to him, no update,absolutely no response.This is pathetic service at it's best,with no care at all for clients.I'm deeply disgusted and dissappointed.Tumi.