1 reviews | Active since Mar 2016
WORST COMPANY IN SOUTH AFRICA
I am a multichice customer from 2002 and mnet from 1991. I still used a decoder from 2004 and started giving problems. Last year July I bought a new decoder and had to register with multichoice.From that day each week they disconnect my service,then I spend my money to phone ,hang on ext.They then found that someone opened another account on my account.When I pay,it show in a old account and they have to transfer the money to activate again. In each phone call the person say that they will fix the problem,,it is 8months now.I asked from August for a supervisor to phone me or send me a mail.I did a survey on multichoice and gave them the worst possible score,,,no reply.This gone so far now that I am thinking to take legal steps against multichoice. I made a new payment on the 3rd, and yesterday I received a call to know when I will pay.I told the lady the problem like I do 4 times a month from August and she asked me to hold on, and after about 10min the phone just went dead. NO BOTHER TO PHONE ME BACK, AND WHAT DO I FIND THIS MORNING,MY SERVICE IS AGAIN SUSPENDED. MULITCHOICE MUST BE THE SINGLE WORST COMPANY I HAVE EVER DEALT WITH. I WILL BE CLAIMING ALL MY PHONE CALLS FROM THEM.
Please accept our sincere apologies for the delayed response and for the level of service you experienced in this regard.
Looking into your account, our records indicate you have been assisted and your account was adjusted accordingly. Your service is active and account is up-to-date with a credit balance.
We sincerely apologise for the bad service you received and for inconvenience this has caused.
Should you need further assistance, please do not hesitate to contact us using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
Regards
Elna
Please accept our sincere apologies for the delayed response and for the level of service you experienced in this regard.
Looking into your account, our records indicate you have been assisted and your account was adjusted accordingly. Your service is active and account is up-to-date with a credit balance.
We sincerely apologise for the bad service you received and for inconvenience this has caused.
Should you need further assistance, please do not hesitate to contact us using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
Regards
Elna
