CR
Christine R

1 reviews | Active since Nov 2015

17 Nov 2019, 19:31

WORST COMPANY EVER - BOYCOTT! THINK TWICE, DON'T SUBSCRIBE!

Dear DSTV

It is clear that customer service does not matter to you in a time where your business will be dying due to your competitors.

I have called in about 5 times to log the same complaint!

It is approaching a month since my initial call and still no resolution from your pathetic team. Babalwa was the tipping point tonight (17 Nov) as I waited to speak to her leader for over 20 min when I cut the call. She left me on hold and didnt bother at all! This is pathetic! The company is robbing people and I will be taking this further.

My complaint, ***0-C2, was supposed to be logged when I initially called in October. I have still not been called nor has my account been rectified! I have been charged twice for renting the movie Spider-Man! You charged me twice for renting The Hustle! And you require me to pay for it??? Is this how you intend to keep your business afloat??? By robbing the people choosing to stay with you???

Time to move to Netflix!

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Nov 2019, 21:30
Official
Hi Christine,

We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team 
CR
Christine R's update17 Nov 2019, 23:32
Reviewer Update
Thank you for the response.

Please contact me tomorrow on ***.

I would like to speak to a manager