MM
Melanie M

1 reviews | Active since Aug 2016

06 Dec 2016, 09:20

Worst company EVER

<p>i had a dstv explora installed on the 02 November 2016. I phoned in to cancell my residential and the insurance. it was not done. i then went in after not getting any help from phoning and one of the managers sorted out my account as i was debited for the redidential and the pro rata and for the insurance on both my residential decoders wich was suppose to only be 1 as the extra view to the explora. I was told a credi will be transferred over to the price lock and i would have to pay a differance of R192 something. I then called on the 29 November to comfirm what i should deposit into my account as there was a credit carried over. I was themn told to pay R652. Yesterday i was debited a TWO THOUSAND AND SOMETHING. I then called in and got no help. i told the lady i spoke to that i was not suppose to be charged for the residential as it was paid up for October and therefor i was only suppose to pay the pro rata! Can a competent MANAGER PLEASE PHONE ME AND SORT THIS OUT AS I AM NOT DRIVING OUT ONCE AGAIN TO THINK IM SORTING IT OUT AND IT'S NOT!!!!!!!!!!!!!!!!!!!! My number is ********** 00. Mrs Moses</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Dec 2016, 10:15
Official

Dear Melanie Moses

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Enquiries team

MM
Melanie M's update06 Dec 2016, 14:00
Reviewer Update

I hope it will be today as i got another sms stating i should pay R2194.09. I wasnt suppose to pay as we had a credit of R880. that was to be transferred over to Price lock. I was only suppose to pay the pro rata as October was paid for and the residentual was cancelled on 02 November and premium had to come off on the 05 November for the pro rata only. I'm still waiting on someone to call me back to sort this out!!!!!!!!!!!!!!! As said before my number is ********** 000 / ********** 992 - Mrs Moses