WORST COMPANY & CUSTOMER SERVICE EVER - AND IM NOT EVEN A CUSTOMER??

On the 27 Dec, I made a Cash Payment at the Arbour Crossing PEP for my STARSAT Account - the Cashier by accident posted the Money onto MultiChoice - KEEP IN MIND Im NOT a Multichoice Subscriber and NEVER Been The Same day I went Back to Pep Branch, The Branch Manager phoned Multichoice and spoke to Victor Gumede who said I should email the POP through by email to so I can be reimbursed - this was done the same day.

The 11/01 - I send a email again - NO Response I then send a email on the DSTV Help Forum (Inquiry Number: ********** ) The Help forum responded via Kedibone Diala who then never corresponded after that By the 15/01 - I send 5 Emails to Kedibone Diala - NO ANSWER / REPLY Send 2 more mails on the Forum, phoned the JHB number 4 x, eventually spoke to another person and she gave me another number - I called 3 x got a answer and then that person dropped the line, 10 calls later - still not answer and lodged 2 x Cries for Help on the Forum Was then phoned by Lesego Kwapeng and all correspondence required was RESEND AGAIN WITH A WHOLE LOT OF Additional Things they needed - TO SEE IF FINANCE WILL APPROVE THE REFUND???? - ANY how it was done by the 16th and ONCE AGAIN - I was informed that the Finance Department will have to Approve the Refund (ON WHAT BASIS??? - Im not a subscriber - a cashier wrongly paid my money into their account - what needs to be approved??) She contacted me again on the 17th Thu 2019/01/17, 7:16 AM Good day A journal has been captured and is awaiting approval. Once the journal has been approved by Finance the funds will be refunded back to you. I will revert back to you during the day to confirm status of your request. Kind regards Lesego

NEEDLESS TO SAY - NO WORD FROM HER CHECKED THE ACCOUNT - NO REFUND SEND 2 MAILS YESTERDAY - NO RESPONSE

Is this only me - or does this seem to be a dead end with these people???