Worst client service. Wish you had competition on the Sports Channels

Sent a change in ownership form to Multichoice as per their request, with a copy of ID. I specifically phoned in to confirm what is required. I asked whether its necessary to send previous owner’s ID and was told no, as its transferring to me.

So I sent all my documents and ID. I then called in to get it actioned, as I was told by the consultant on the previous call that I can call in and have it actioned immediately. I then called and was told they need a copy of the previous owners ID AND we must do a conference call so that the previous owner can give his approval. After 44 minutes the call cut. I called in again, another 19 minutes of my life wasted. DSTV can’t do the transfer of ownership as the previous owner is a debit-order customer and he activated Netflix in this month, therefore his account is showing in arrears. I must call in again.