worst and no service combined

<p>Good Day Hallo Peter</p> <p>I hope you can assist me to get a speedy resolution to my current problem . about a week ago my decoder decoder stopped working sunday the 27/11/2016, i called in multichoice call centre from my sell phone held o forever but eventually spoke to somebody . who advised i would need to take the decoder to the nearest branch to have that test it , the agent then advised me he can see on system I have two decoders , a bit shocked i rep**** no i dont i only have single view he can check my account detail , he then asked if i have insurance on the device I rep**** yes and he ackowledge yes he can see I have insurance , the call ended . I now had to figure out how I will get the decoder to the nearest branch. my child got sick so luckily I was off so i could arrange transport and go the the closest branch of multichoice, that was onthe 29/11/2016 at the branch to my shock i was advised that the insurance is not on the current device that I have but on the older decoder which has been disconnected more that a year ago, it was a back and forth in the branch as I rec no assistance nobody wanted to call and find out what is happening , i was rather asked to bring the old device back which i cant find at this point, then they will replace the problematic decoder I asked if they could contact their insurance department to find out what is happening i was told no i need to call them myself I asked to speak to the branch manager, the genetleman that was assisting advised he is the the assistant manager as the manager is not in but he cannot assist me i need to call the insurance depart I then became that customer I became very upset for the ****py service the waste of my time money and petrol and , the same day i called into the call centre and my call was cut several times </p> <p>i called back again onthe 01/12/2016 I spoke to an agent shanaaz nordien in the dcc department for dstv who did not even access my acount to see what is happening but was quick to refer me to a complaints department when i gave her the story she also confirmed that the insurance i have is on the device that is disconnect, so i asked they are taking money from me knowing they are not delivering a service is that not ***** or theft, i became upset with her infact i became rude as at this point she was just not listening she kept interrupting me with this email address which i have taken down the first time she has given it to me. i asked if i could speak to her supervisor as i could see she had no intention to assist me with this matter, a Faith Khovtle came to the phone with exactly the same attitude to shanaaz did not investigate did not offer to investigate and at which point i had been on my cell phone for more that half and hour already, Faith also forcing the same email address down my throat so to speak now im not sure why they call it customer service call centres as there is service being delivered especially not in the multichoice call centres / or contact centres , I once again lost my cool with faith and i dropped the call , i called back again as this is now the fifth day we are without a decoder my account is paid up to date i paying isurance every month and nobody wants to assist </p> <p>i called back again and got through to a gentlement azim I gave him the query once again and he advise will try to assist i went into the history of my account and could give me feedback with regards to the problem i am having</p> <p>the insurance on the disconnected device was cancelled more that a year ago on the 25/07/2015 and on the 26/07/2016 it was reconnected to the same device and not the active one and not once did dstv or multichoice notify me of this now that i need to use the insurance i am havig to run back and forth using my cell phone for lengthy calls my family in incovenience and so am i as i would like to know if they will deliver a device to my home once this is all sorted.</p> <p>Azim delivered good service , he then said he would get somebody on the line in the insurance department to sort this out for me, and i was transfered I got through to a kevin naidoo and no azim did not advise him of the query so here we go again i have to give the story yet once again to somebody that is not listen constantly interupting me when i speak, i eventually asked him to please keep quiet and listen i gave him the info and dates he was going to get the call pulled and speak to his supervisor and get back to me by 3pm that afternoon which never happened</p> <p>I called back again on the 2/12/2016 from my work phone and from my cell I spoke to rebecca and she advised she cannot see any remarks or notes on system that kevin naidoo is even busy with my query, I eventually got somebody to call Kevin naidoo to the phone he advised me he did escalate it , so I told him how if he hasnt even left a not for the next agent to give feedback to the client, i once again advised them that i am call from my cell i was for the first time then offered a call back by kevin which was not immediately it was 20 min later he the advised he will escalate the matter again to Jonathan Dorasamy who is the manager as per my request as i was advised by a previous agent to speak to the manager. so now i am awaiting feedback I am not holding my breath on it as the service thus far was beyond the level of horrible infact there is not words for it , there simply was no service give or deliver </p> <p> </p> <p>please assist me as i I feel i need to be compensated for my for all my invovenience </p> <p> </p>