Worst

Good evening

Please see below emails that have been sent to your agents Londiwe I am so fed up with Multi choice please refund me every cent of money I have paid to Multi choice I have been calling for the past week getting the worst kind of service from consultants who have no idea what they are doing just a brief on my experiences

1 went to the Dstv service provider at Menlyn mall agent sold me the Dstv internet I specifically asked if it is a month to month she was very excited "yes mam it is it works exactly like the Dstv " we had to wait till Monday for the modem to be delivered 19-02-24 she told us that we must wait 24hr from the time we get it to call and have it activated

2 called in was advised that MTN was having issues allocating airtime we must give them 24hr

3 called in was advised they still having issues with MTN need 24hr

4 called in was advised we need to pay the pro-rata amount to activate the service since it's already allocated paid immediately R100,32

5 please take note that all these calls were also cutting in between since my airtime was not enough and had to keep loading

6 The lady told me I must just wait for it to be activated again

7 called in the lady told me it wasn't Rica hence the internet wasn't working my airtime cut then called back was advised the info I got on the first call was incorrect at this point I had It called back spoke to Sonwabo who advised me that he can fix it and do Rica also all I need to do is remove the sim from the router and then put it into a phone where it will get a sms then put it back but no luck he said he will call us back no surprise nothing happened

Called the next day told Sizwe I can't take it anymore he must just cancel it cause I can't go back and forth he was more than happy to do so mind you he is in retentions so clearly he is not to keen on saving or retaining any clients

Spoke to a lady on Monday she was on some I need to go to the Walk in center to do Rica they don't do it it's only done in the Walk in center in Randburg yoh mind blown cause my sister has this service and didn't have to go to multi choice in Randburg while I'm in PTA

I told her to just cancel it for real and she said I'll have to pay 1600 cancelation fee I was like what why she said it's 24month contract I was like WHAT THE HELL since I signed up for month to month I asked the cooling off period she said she doesn't know about that REALLY so clearly she doesn't know the product I had to tell her to ask her college and she said there is a cooling off period she will transfer me again .......imagine all this airtime

I called day before yesterday Spoke to a lady who also didn't know what she was saying I asked to talk to a manager she gave me Londiwe who was supposedly taking a 2hr lunch and might not be able to talk to me eventually called back and pretended to care about my situation saying she will be corresponding with me on email I must send her my airtime bill for refund I have been sending her emails only with no luck or response

Called in again today Rudolph told me straight he will not be assisting me I'll have to wait for Londiwe to get back to me when she eventually does WOW !!!! Again mind blown by the lack of customer service it's pathetic

Please refund my money for this **** internet that I didn't use all it did in my life was give me stress and furthermore refund my airtime and send me my call recordings I need to make people aware of the worst experience I have had

Please see collection reference on the thread and some of my airtime bill Also cancel everything I have with you thank you