JM
Joel M

1 reviews | Active since Dec 2017

18 Dec 2019, 13:09

Worse that horrific or even that bad word you thinking does not explain this.

So I dont know what to say but to say service from multi choice is so horrible and disgusting. All they can say to you is we cant and we not the responsible department. Do what you want and I dont care what you experience with our service is like and that is what they tell you. They do not even qualify to use the word service as that is not what they do.

So you ask for the team leader they always in meeting which I dont know what for as they know nothing. When they there they give worse response than the consultants.

I spoke to Brandon an told him my story and this is what he said. Take into account I am a client that is not happy with service (Dont know if that is the right word to use here) he say I dont know and I cant help you. YOu just have to wait. I ask for a manager he says he is the manager but still no assistance. Finally I get him to give the name of the manager David Stelenberg and in that breath as well he says he cant call me back.

I ask for the contact details for him and Brandon says he does not have it. Yes that was my reaction exactly. So from the 26 November 2019 till today nothing. I app**** for the price lock and it was approved but till today nothing. I have been phoning and getting different stories from everyone that answer. One funny story was that the delivery was done to a Mr Hendricks how I do not know. Then other told me it was sent to the warehouse. No one there knows what they doing they just going with the flow.

There is no complaint department or they dont want to give the details I dont know. For them its just another day what ever happens does not matter.

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Replies (2)
JM
Joel M's update18 Dec 2019, 13:29
Reviewer Update
All I am getting is the dropped calls and apologies on my next calls followed by a dropped call again. The best thing the agents they do is to verify my details every call, apologize and drop the call. If this is the criteria for rating them, I give them 100%. What also annoyed me the most is to be advised to send SMS to PriceLock (37408) with no call/ sms returned and the fact that the department that calls us for sales is not reachable for us to call. this is really terrible and uncalled for. So if you were in my shoes what would you reaction be going forward.
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Dec 2019, 08:27
Official
 
Dear Joel M,  


We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 


Kind regards, 
Dstv: Hello Peter Team