Worse than service delivery

Good day I have noticed that every time my account gets disconnected mid-month I have to pay the reconnection because for some reason you cannot see my payment. I normally do not get a statement but what concerned me was the fact that every month I do not pay the same amount for a prepaid service. I tried the debit order but you still debited more than any package you offer and id be left with bank charges of reversing the amount because again you would never refund me.

I finally received my statement and noted that 1. 30 July to 29 August 2021, you reconnected my services twice and only reversed 1. Furthermore, you charged four Access fees. 2. This month November, I have been disconnected twice, meaning reconnection fees. I have not been reconnected although I have provided proof of payment. 3. Yesterday 08 November I was told that I did not pay the money required, meaning they have charged me more even though I paid the amount your bot gave me. 4. I tried using ABSA to ABSA when making payment but its all the same, a different bank also the same. 5. Today 09 November your bot told me that the payment I made in October will take 24 – 48nhours to reflect. 6. Please I need my monthly statements send to me because ive always paid for reconnections that were not my fault and accepted apologies BUT nothing changes.