Worse than any government department.

I opened a new business in September and have been trying since to change the account details with multichoice. More than three months, 6 emails and more than 10 phonecalls later the previous owner is still getting billed and what is more, she is also getting billed the wrong amount. Each time I give the details, send through the forms, get the reference number and then at month end the wrong person still gets billed the wrong amount. I was just on hold again for 40minutes and then after talking to someone for 6 minutes I got cut off and now I have to start all over again. Ridiculous.