Worse, slowest, most useless service

So one day out of the blue, my dad’s DSTV now stops working. My dad is 73 and not very proficient withe newest technology. So I stepped in an tried to sort it out for him. I started off by chatting to customer care online. A very rude impatient young man ‘helped’ me. To do something about the issue, he needed a copy of my dad’s ID. I told him that it would take a while to get the copy, because my dad is not able to just take a photo and send it to me. He told me to email the ID to ***. I asked if I could get a reference of our chat so that it could be linked to the query. He told me that there is no reference for this chat.

So then I emailed the ID with the whole story again, trying to ask them to fix it. Got a really disappointing reply, telling me to start a live chat with a consultant. I rep**** to the email saying that I had already tried that with the whole story again. At least I had a reference number then.

Next day I got a reply from the email, saying that the case had been escalated to the technical department and that I should check my system in 48 hours. Three days later it was still not working.

Then I decided to phone. I was on the phone for about 30 minutes, in which time the lady helping me was trying to reach the technical department. She was unable to reach them and took my number. She said that she would phone me back in an hour’s time. Two days later and nobody had phoned.

So I decided to email again with the reference number that I got after the first email. I told them the whole story again and waited. Got a reply the next day saying that they had tried to phone me, but there was no answer (there were also no missed calls on my phone)

It has now been three weeks of emailing, chatting and phoning, and we still can’t login to our DSTV now account or DSTV connect.

I seriously don’t know why we pay for such shocking services (and it’s not cheap). I wish there could be some competition for them.