Worse sevice ever from price lock

I trgrey the day I took that pricelovk contract, that's the worse department ever, staring from their useless call center where you sometimes hold for an hour yo speak to an agent, and those agents know nothing you speak to their supervisor who in turn know nothing, 26 July I was in arrears I called dstv 3 times that day each call lasted for over 1h 45 at my cost until I was helped by Mpho who is a supervisor. And she said I must paid R2230, I did and still my services were nor connected, and someone from dstv called me with a difrent story from the 3calls I had that day, that one told me my contract is cancelled,but she will re instate it, my question was out of all the 3 people I spoke to that day including the supervisor nobody saw that.fine she said she re instated my contract together with my rebut order which will run on the 25, now my TV is suspended this morning why? Has the 25th passed, as I'm typing here I'm already on hold with your price lock customer services for over 25 minutes it says you agents are currently busy, what kind of a service is this.