yC
yacoob C
1 reviews | Active since Jul 2013
29 Oct 2023, 15:17
Worse service you will ever experience
Possibly the worse service you will ever experience. I’m being charged for the DStv additional stream without using the service being used or fully understood. I have been trying to get to speak to a manager and have called from 3 days ago where I held on for 20 minutes. I have tweeted 3 days ago and again called today to speak to manager with a promise of a call back that never happens. With dwindling subscribers one would think that customer service would be of the highest level.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
29 Oct 2023, 15:45Hi yacoob chothia,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply29 Oct 2023, 15:45
Official
Hi yacoob chothia,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
yC
yacoob C's updateReviewer Update
31 Oct 2023, 11:44Hi There.
It’s been more than 24 hours and there has still not been any contact made with me. When can I expect feedback on this?
It’s been more than 24 hours and there has still not been any contact made with me. When can I expect feedback on this?
yC
yacoob C's update31 Oct 2023, 11:44
Reviewer Update
Hi There.
It’s been more than 24 hours and there has still not been any contact made with me. When can I expect feedback on this?
It’s been more than 24 hours and there has still not been any contact made with me. When can I expect feedback on this?
yC
yacoob C's updateReviewer Update
03 Nov 2023, 15:24Now more than 72 hours without hearing from Multichoice. It is absolutely clear that their loyal and paying clients are not important. South Africa just needs to find an alternative with sporting channels and it should be a final wave goodbye to this company.
yC
yacoob C's update03 Nov 2023, 15:24
Reviewer Update
Now more than 72 hours without hearing from Multichoice. It is absolutely clear that their loyal and paying clients are not important. South Africa just needs to find an alternative with sporting channels and it should be a final wave goodbye to this company.
yC
yacoob C's updateReviewer Update
09 Nov 2023, 19:4311 Days later. Absolutely nothing. No communication or contact from multichoice.
yC
yacoob C's update09 Nov 2023, 19:43
Reviewer Update
11 Days later. Absolutely nothing. No communication or contact from multichoice.