Worse service in the world - Multichoice SA

i have to be brutally honest and say that this company has the worse client service there could possible be in the world. after promising me all kinds of things like all companies does i was left with absolutely no one to assist or even remotely able to assist me. i opted for the price lock for the new dstv explora ultra decoder with installation. sent my paper work through and was approved within a day. i was then informed not asked but informed that the installation will be on the 24th of August 2021. so with not having a say in the matter i took a days leave for this to be done. on the 23th of August i received an sms stating that my installation would only be done on the 27th of August with no reason why it was moved. i called the installer and they quickly notified me that they dont cover my area for installations as they only work on JHB and i live in Centurion. my address that was emailed to multichoice correctly was given incorrectly to the installer.

i called multichoice on *** spoke to 7 different people, having to explain my problem to each of them. each of them promising me they would sort it out and get back to me. never did.

i finally got the number for the so called head office of multichoice and called and asked to talk to a senior manager or MD, GM or even the CEO. wanting to share my experience with them so that they can understand what pathetic service their company is offering.

not surprised the CEO was to busy to talk to clients but would call me back. still havent happened, guess the company is following exactly in the CEO's footsteps when it comes to empty promises and client service commitment.

i called in another 4 times. finally got to talk to a gentleman called Simon. he seemed like he would try and assist me and again was promised that i would get a call back with answers. still nothing and still no effort from the so called CEO as well.

i would seriously hide like a ***ard as well if i were to be the CEO of a company that cared so little about their clients and if this was the best my company had to offer as client services.

so, here i am still no installation, no answers on when this would be done and still no one at multichoice willing to step up and take responsibility and rectify the mess they created.

maybe multichoice should consider a name change to NOchoice. much more suitable i think