Worse service from DSTV n Kenneth

Worse service, around the 18th of November I got a call from Ayanda Ngidi who advised me that I only I'm one of the selected member n I Wil be charged R79 for Nov, Dec n Jan if I reconnect, I agreed n double confirmed with her but when I was about to the payment amount was diff, I queried n got a call from Keneth who I feel didn't read my query, he had all sort of stories that was not related to my query n couldn't even able calculate a pro rata, I promised to listen to the call then call me back but he didn't n today its Tuesday